Refund Policy

Introduction

This Refund Policy explains the terms and conditions under which customers may request a refund for purchases made through our website. We are committed to maintaining a high level of customer satisfaction and aim to address and resolve any issues in a fair, timely, and transparent manner.

Eligibility for Refunds

To qualify for a refund, you must meet the following conditions:

• The project or service must have been purchased within the last 30 days
• You must provide valid proof of purchase, such as an order confirmation or receipt
• A refund request must be submitted before the project or service has been fully completed or delivered
• Refund eligibility may depend on the current progress status of the project

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Non-Refundable Services

Certain types of services and transactions are non-refundable, including but not limited to:

• Gift cards and vouchers
• Downloadable or digital products and services
• Subscription fees that have already been processed
• Personalized, customized, or specially developed projects/services
• Any project or service that has already been fully or substantially completed

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How to Request a Refund

To request a refund, please follow the steps below:

• Contact our customer support team via WhatsApp at 01711-798886 to initiate your refund request
• Provide the following details:
  • Your order number
  • The project or service name
  • The reason for your refund request
• Our team will review your request and guide you through the next steps, if applicable
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Refund Processing

Once your refund request is approved, we will begin processing your refund promptly. Refunds will be issued using the original payment method used at the time of purchase.

Please note that it may take approximately 5–10 business days for the refunded amount to be reflected in your account, depending on your payment provider and banking process.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

• Check with your bank or payment provider, as processing times may vary depending on the institution
• Confirm that the original payment method is active and able to receive refunds
• If you have completed the above steps and still have not received your refund, please contact our support team via WhatsApp at 01711-798886 for further assistance

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be published on this page, and the “Last Updated” date will be revised accordingly.

We encourage you to review this policy periodically to stay informed about any updates or changes.